Welcome to Richeenaa Fashion. By accessing or using our website www.richeenaafashion.com (the “Website”) and purchasing products from us, you agree to be bound by the following Terms & Conditions. Please read them carefully before placing an order. If you do not agree with any part of these terms, please do not use this Website.
1. General
This Website is owned and operated by Richeenaa Fashion (“we”, “us”, “our”). These Terms & Conditions apply to all visitors, users, and customers of the Website. We reserve the right to update, change, or replace any part of these Terms & Conditions at any time without prior notice. Your continued use of the Website after any changes constitutes acceptance of those changes.
2. Eligibility
By using this Website, you confirm that you are at least 18 years of age, or that you are accessing the Website under the supervision of a parent or legal guardian. You agree to provide accurate, current, and complete information while creating an account or placing an order.
3. Products & Pricing
- All products listed on the Website are subject to availability. We reserve the right to discontinue any product at any time.
- We make every effort to display the colours, designs, and details of our products as accurately as possible. However, actual colours may vary slightly due to screen settings, lighting, and photography.
- All prices are listed in Indian Rupees (INR ₹) and are inclusive of applicable taxes unless stated otherwise.
- Prices and offers are subject to change without prior notice. The price applicable to your order is the price displayed at the time of checkout.
- In case of a pricing error on the Website, we reserve the right to cancel the order and issue a full refund.
4. Orders & Payments
- Placing an order on the Website constitutes an offer to purchase. All orders are subject to acceptance and confirmation by us.
- We accept payments through secure online payment gateways, including UPI, credit/debit cards, net banking, and wallets. Cash on Delivery (COD) may be available on select orders and pin codes.
- Payment transactions are processed through trusted third-party payment gateways. We do not store your card or banking details on our servers.
- We reserve the right to refuse or cancel any order due to product unavailability, pricing errors, suspected fraudulent activity, or incomplete/incorrect address details. In such cases, any amount paid will be refunded to the original payment method.
5. Shipping & Delivery
- Orders are usually dispatched within the processing time mentioned on the product page or at checkout.
- Estimated delivery timelines are indicative and may vary depending on your location, courier partner, weather conditions, or other factors beyond our control.
- Once your order is shipped, tracking details will be shared with you via email/SMS/WhatsApp.
- Please ensure the shipping address and contact number provided are accurate. We are not responsible for delays or non-delivery caused by incorrect address details.
- For complete details, please refer to our Shipping Policy.
6. Returns, Exchanges & Refunds
- Returns and exchanges are accepted as per our Return & Exchange Policy.
- Products must be unused, unwashed, and returned in their original condition with all tags and packaging intact.
- Certain items (such as customised products, accessories, or sale items) may not be eligible for return or exchange, as specified on the product page.
- Approved refunds will be processed to the original payment method within the timeline mentioned in our Return Policy.
7. Order Cancellation
- You may request cancellation of your order before it has been dispatched by contacting our customer support.
- Once an order has been shipped, it cannot be cancelled.
- We reserve the right to cancel orders at our discretion, in which case a full refund will be issued.
8. User Account & Conduct
- You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
- You agree not to use the Website for any unlawful purpose, or to transmit any harmful, abusive, or fraudulent content.
- We reserve the right to suspend or terminate accounts that violate these Terms & Conditions.
9. Intellectual Property
All content on this Website — including but not limited to logos, brand name, product images, designs, graphics, text, and layout — is the property of Richeenaa Fashion and is protected under applicable intellectual property laws. You may not copy, reproduce, distribute, or use any content from this Website for commercial purposes without our prior written consent.
10. Limitation of Liability
Richeenaa Fashion shall not be liable for any indirect, incidental, or consequential damages arising from the use of this Website or the purchase of products, including but not limited to delays in delivery, product unavailability, or technical issues. Our total liability for any claim shall not exceed the amount paid by you for the specific order in question.
11. Third-Party Links
This Website may contain links to third-party websites or services (such as payment gateways or courier tracking pages). We are not responsible for the content, policies, or practices of any third-party websites.
12. Governing Law & Jurisdiction
These Terms & Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of [City, State], India.
13. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
Richeenaa Fashion
Email: support@richeenaafashion.com